Return Policy

Return Policy

At Luna & Maeve, we do our best to ensure customer satisfaction. However, we understand there may be occasions to return a product. This document explains our return policy clearly.

Return Conditions

• You may request a return only after you have physically received the product.

• Return shipping costs are entirely the customer’s responsibility, including any international postage or customs fees.

• Items must be unused, unwashed, undamaged, and in original condition, with all tags and labels attached.

• Trying on an item is allowed, but wearing/using it is not.

• It is not permitted to intentionally order multiple sizes with the intention of returning part of the order.

How to Return

• Send your return request by email to contact@toronto-lunamaeve.com within 14 days of receiving the product.

• You will receive the return address from our supplier (located in China).

• Ship the item back at your own expense, including any applicable duties and postal charges.

• We strongly recommend using a trackable shipping method.

Refunds

• Once the return is received at the return address and the item’s condition is verified, your purchase amount will be refunded within 14 days to the original payment method.

Liability

• We are not responsible for lost shipments if tracking shows the item was delivered to the address provided by the customer.

• If the provided address is incorrect, responsibility lies with the customer.

• Any address errors must be reported within 24 hours of placing the order.

Contact

For questions about returns, please contact us at: contact@toronto-lunamaeve.com.