Terms and conditions

Terms & Conditions

These general terms and conditions apply to all purchases made through the Luna & Maeve online store.
Company address: Schutterskamp 34
Email: contact@toronto-lunamaeve.com

1. Application

By placing an order, you agree to these terms and conditions.

2. Product Information

We do our best to describe our products accurately and provide up-to-date information.
However, occasional errors or inaccuracies may occur.

3. Orders and Payments

Orders will only be processed once full payment has been received.
Available payment methods may vary depending on your location. It is the customer’s responsibility to check which payment options are available in their region.

4. Processing and Delivery

Processing time: 1–6 business days
Delivery time: 6–12 business days (depending on the delivery address)

All orders are shipped directly from our supplier in China.

5. Returns and Cancellations

Please refer to our full Return Policy for all return and cancellation conditions.

6. Liability

We are not responsible for lost or damaged shipments if the tracking information confirms delivery.
Please make sure to double-check your delivery address before completing your order.

7. Intellectual Property

All website content (texts, images, logos) is the property of Luna & Maeve and may not be used without prior written permission.

8. Complaints

Complaints can be submitted in writing to: contact@toronto-lunamaeve.com
We are committed to responding within 5 business days.

9. Governing Law

These terms and conditions are governed by the laws of the Netherlands.